If there’s no lights on your box but the box itself is working, then a reset is in order. Sometimes, they can have the red light stuck on permanently, or in some scenarios, it might not come on at all. There seems to be an array of different problems that can occur with your Youview box in regards to its lights. Not sure exactly why this is a problem, but it’s definitely possible that this could be causing your Youview box not to work. Something that can affect your recording of programs is if you’re trying to retune channels whilst you’re currently recording. Resetting both your box and your router is likely going to be the easiest and quickest solution to this problem. This is another one that is usually caused by either your internet connection, or also possibly your broadband connection too. Most companies, including Youview, are pretty good with sending out a replacement if you really can’t work out the issue with it. Other things that could also cause the problem is being in the wrong mode (some boxes need the remote to be in PVR mode to work properly), the batteries of your control or it could just be a faulty remote. In most cases, resetting the remote control back to factory settings is going to be your first port of call. The remote control not working for your box is a pretty common problem across all different platforms (it’s also a problem for Virgin Media boxes too). Often, if you’re not updated to the newest version, then this can cause freezing issues with Youview. As well as this, it’s also worth going into the settings of your box to see if there’s any updates that need to be performed. In this scenario, you’re going to want to reset your Youview box first and foremost. This could be down to your connection, but there’s also a good chance that if this is the problem, then it might be down to the software on your device too. Youview Box is frozenĪnother of the more common problems that you might face is that your television gets stuck on one frame, or maybe it just won’t load properly. If the signal is poor, you might need to get in touch with your ISP to get it fixed and up to speed. If it is, then at least you can rule out that your internet connection isn’t causing the problem.Ī poor internet signal quality can often be the cause of many problems when you’re watching TV. Then, go ahead and test your internet speed online to make sure that everything is normal. Generally, all you’ll need to do to check this is restart your internet router. This can definitely interact with your Youview, as although for the most part it works with your TV aerial, for catch up channels and Netflix etc, you’ll need a strong internet connection. Issues with Broadband ConnectionĪnother pretty common problem that some people face with their Youview box is having problems with their broadband. If this is the case, then it could be your broadband connection. It’s also worth bearing in mind that your aerial may not be the cause of your problem if you’re watching catch up channels. Things might be a little more difficult if you’ve got an outdoor one though. So, if you’ve got an indoor TV aerial, then go ahead and move it around to see if you can improve the connection. And, this is the most common cause of a poor signal with Youview. Unfortunately, this isn’t the case, and if you want to watch Freeview channels you’ll need a TV aerial connection. Many people think that a Youview box works like Virgin Media, and it can work solely off of your internet connection (cable). This isn’t just a Youview box problem – this can happen with any TV box. Probably the most frequent problem that many folks out there have with their Youview box is that the signal of the box goes, or it’s pretty poor which results in a weak connection and low quality resolution or lagging. So, let’s take a closer look at each area individually and see how you can try to resolve your issue, no matter what it is. In most cases, this is likely to be the problem with your Youview box. If you’re having problems with your Youview boxes, then we can usually narrow this down to one of the possible areas. Let’s look at the most common of those that people face. So, what are the main problems that Youview users face, and how can you go ahead and resolve them? Fortunately, in comparison to some others out there, Youview boxes are a little more reliable, though not without problems. And like all TV boxes out there, there are times where you might come across problems with your Youview box. If you’re located in the UK, then you might be using a Youview box via your broadband provider (typically BT or TalkTalk, as part of your smart TV, or you may have bought one directly).
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